Privacy Policy
Last updated: April 29, 2026
1. Information We Collect
We collect information you provide directly (name, email, billing details), information generated by your use of our services (server logs, usage data), and information from third-party services when you authenticate through them.
2. How We Use Your Information
We use your information to provide and improve our services, process payments, send transactional communications, provide customer support, and comply with legal obligations. We do not sell your personal information.
3. Data Storage and Security
Your data is stored on secure servers with industry-standard encryption. We implement technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction of your data.
4. Cookies
We use essential cookies for authentication and session management. We may use analytics cookies to understand how our services are used. You can control cookie preferences through your browser settings.
5. Third-Party Services
We use third-party services for payment processing (Stripe), analytics, and infrastructure. These services have their own privacy policies and we encourage you to review them.
6. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Upon account deletion, we will delete your personal data within 30 days, except where retention is required by law.
7. Your Rights
You have the right to access, correct, or delete your personal data. You may also request data portability or object to certain processing. Contact us through the support portal to exercise these rights.
8. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our platform. Continued use of our services after changes constitutes acceptance.
10. Contact Us
For privacy-related questions or to exercise your rights, please contact us through the support portal at nexahost.com/portal/support.